Overview
Argus strives for customer satisfaction at all levels, and views client services as one of our most important solution offerings. Your Client Service team is responsible for building a long-term relationship through proactive communication and excellent service.

The Client Service team is the first point of contact for our customers. The team will work closely with you to implement clinical programs, plan design, and other pharmacy initiatives that support your day-to-day and strategic business goals. Argus uses a multi-dimensional approach—all areas of Argus support this team.

Features
Dedication

In Argus’ experience, a team approach for Client Services is most beneficial for providing value and meeting customer expectations. Your team will consist of an Account Manager, Pharmacy Benefit Analyst, Eligibility Coordinator and DUR Specialist to support your day-to-day operation. Your team will also include a Business Relationship Manager, Clinical Consultant and Business Project Manager to support strategic initiatives facing your organization and the industry. Your team will also include an Executive Sponsor from Argus’ senior team to support the overall vision of both organizations’ business objectives.

Communication

Your team meets to review each customer request in order to determine the best methods for achieving successful outcomes. Your Account Manager conducts weekly conference calls with you and will meet with you monthly, or every other month depending on your needs, to build relationships, review your program and work with you on various issues and projects.

Your team will meet with you quarterly to discuss new service offerings and the strategic direction of your pharmacy program. These meetings help to identify potential savings opportunities by analyzing benefit design, therapeutic class statistics, benchmark reports, and cost containment methods. In addition, Business Relationship Managers are geographically placed through out the United States to manage complex business objectives and to be on-site at your location to assist in managing these projects on your behalf.