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Overview
The Argus Call Center was developed to support your multiple business needs, serving as a toll-free point of contact for pharmacy providers and members. Answering an average of 26,000 calls per day and equipped with industry-leading training and state of the art resource distribution, our staff provides quick, accurate responses to questions of critical importance.

Features
The Call Center is open 24 hours, seven days a week, so that our representatives can provide online, accurate information around-the-clock.

Representatives are on hand to assist pharmacy staff through a toll-free number with
  • Electronic and paper claims submissions
  • Direct member reimbursements

The Argus Call Center also utilizes toll-free numbers to manage member calls regarding

  • Questions about benefits and eligibility
  • Direct member reimbursements
  • Questions about specific drugs
  • Participating pharmacies
  • Authorizations

Data entry services are provided through Argus’ Call Center as well. The Argus DMR staff entered 210,532 DMR claims in 2006, averaging 816 claims per business day.