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| Providing world-class service
while positively impacting your bottom line is always a high priority for
Argus. The Argus Call Center supports your multiple business needs,
serving as a toll-free point of contact for your members. Our Call Center
is staffed with over 40 highly trained full- and part-time customer
service representatives who handle an average of over 140,000 calls every
month. Having our representatives available over 100 hours per week means
you have access to accurate information when you need it.
Our dedicated Member Services group was created to meet the unique needs of members. We have a separate toll-free number for member calls. Member Services associates document the nature of the call in an online, real-time, member comment screen, which is viewable by the customer. |
In order to better serve our customers, Argus continually takes measures to ensure that its Call Center remains on
the cutting edge of technology.
The Argus Call Center currently has 72 operational lines.
For each call received, representatives enter customer information and the reason for the call. Monthly reports, based on data entered, are produced so that you can analyze results and meet business goals. We strive to have the highest-quality service in our Call Center, as in all areas of our business. Our system allows Argus to achieve service level goals of 85% of calls answered within 20 seconds, with an extremely low abandonment rate. Argus' Call Center is one more way we are supporting your unique business needs.
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