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The Argus Call Center supports your needs, serving as a toll-free point of
contact for pharmacy providers. Our Call Center is staffed with over 40
highly trained full- and part-time customer service representatives who
handle an average of over 140,000 calls every month. Having our
representatives available over 100 hours per week means you have access to
accurate information when you need it.
You can provide better service to your customers, because we train our Call Center staff to further enhance the skills necessary to both quickly and accurately assist you. Representatives can explain how to submit claims, how to read and use the reconciliation and correction reports, and how to interpret point-of-sale error messages. |
We continually take measures to ensure that the Call Center remains on the
cutting edge of technology, to better serve you. The Call Center currently
has 72 operational lines. We use the Siemens Rolm 9751 Model 50 phone
along with the Roman Integrated Call Center System.
We strive to have the highest-quality service in our Call Center, as in all areas of our business. Our system allows Argus to achieve service level goals of 85% of calls answered within 20 seconds, with an extremely low abandonment rate. |
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